Mitel Hosted Services by Quality Communications 2
Businesses are constantly looking for
ways to improve productivity and efficiency to encourage growth and increaseprofits. One area that is
often overlooked is a business’s choice of phone system. Many
businesses have been adopting Voice over Internet Protocol systems,
or VoIP, in recent years because of the range of advanced features
available at a lower cost than traditional phone lines.
One of the latest spin offs of business
VoIP technology is the Hosted PBX. This technology allows small and
medium-sized businesses to have a sophisticated telephone system
without the investment in telephone equipment. In fact, the entire
telephone system is operated and maintained by your Voice-over IP (VoIP)
Mitel Hosted Services provider. A Hosted PBX lets employees
work from their home, a hotel or on their cell phone while still
being connected to the same office telephone system.
Quality
Communications 2 - Your Official Mitel Hosted Services Partner
Just like a
Fortune 500 telephone system, you can transfer callers, put them on
hold with music, set up conference calls or have the phone answered
by an automated attendant who can direct callers to different
departments.
Combining voice, video and data into one
efficient and easy-to-manage communication system can save thousands
of dollars and countless hours that would have been spent on a
traditional phone system. By moving to Hosted, businesses can spend
less time worrying about communication technology and more time
focusing on what really matters. This whitepaper outlines the seven
ways VoIP can help to improve your business.
Seven Reasons that Mitel Hosted Services Should be your ONLY
Choice!
1. Cutting Costs
Moving to a Mitel Hosted Serviced driven system will not only cut your long distance
charges, but it will also cut costs associated with network
management, upgrades, and servicing a traditional telephony system.
Many Hosted systems come with productivity features – such as online
conferencing, video calls, and on-the-fly conference bridging – that
improve collaboration and save money that might be otherwise spent
on travel and in-person meetings. Mitel Hosted Services also offer solutions such
as internet-based voicemail retrieval, which traditional phone
systems do not provide for free.
2. Improve Internal Communications with Mitel
Hosted Services
With a cleaner, faster phone connection, Mitel Hosted services will
undoubtedly improve external communications with your clients, but
it will also give your own staff more ways to stay connected to each
other. ‘Presence’ technology allows employees to check for their
colleagues’ availability and determine the best way to get in touch.
The PC-like interface of a VoIP phone is another selling point for
many workers, eliminating the need for a clunky user manual.
3. Business Continuity
A power failure that knocks out your phone system and internet
connection for several hours can be a major disruption to business
operations. Our Mitel Hosted Services solution offers a failover solution where
certain extensions can be configured to switch over to cell phones
in the event of an emergency.
4. Enterprise Features On A Small
Business Budget
While most Mitel Hosted systems come with standard features such as
voicemail, caller ID, call forwarding and conferencing, there are a
range of additional enterprise-level features that can be just as
beneficial to smaller businesses. Auto-attendant and integrated
conferencing can make smaller businesses appear larger and more
well-equipped to their clients. Having a Hosted system in place at
your business also enables Unified Communications, a technology
architecture that allows businesses to manage all communications,
such as voicemail, email, fax and instant messaging, as one entity.
5. Mobility
Today’s Hosted systems give workers the ability to remain connected
while working remotely. With features like call forwarding,
Find-Me-Follow-Me, selective ring, and voicemail to text
translation, employees can maintain a high level of productivity
without being chained to their desks.
6. Simplify Management
By consolidating your data and voice networks, you will save both
time and money when it comes to network management. The days of
waiting around for your telephone company to send out a crew for
basic maintenance or upgrades are over. With hosted VoIP, businesses
can easily make changes to their system or add additional users
through a centralized web portal.
7. CRM Integration
The ability to integrate CRM applications with your Mitel Hosted
Services system is
a major bonus for businesses of all sizes. CRM applications house
your client information, and having that data at your fingertips
during the communications process can create stronger client
connections and improve customer service. VoIP integration allows
you to place calls to clients directly from your CRM dashboard,
dramatically saving time and streamlining business processes.
A Congratulations to Mitel
G2 Crowd, the world’s leading business
software review platform, today released the Winter 2016 VoIP
SoftwareGridSMreport to help businesses make the best technology
decision. Skype, Google Hangouts, Viber and Mitel Unified
Communications were named Leaders in the report, receiving strong
customer satisfaction scores with a large market presence.
Mitel Services
At Quality Communications 2,
we provide a comprehensive Mitel solution. As a single
end-to-end provider, there is no finger pointing. Simply put,
no other provider can say that! Mitel manufactures the phone,
administer the data center, write the software and even own
the data centers. One company, one solution.
Ten Reasons
for a Cloud Based Solution by Mitel
Mitel Confirmed as Global Market Share Leader for Business
Cloud Communications
Why Choose Mitel? Over 1.6 MILLION Subscribers Can't be
Wrong!
Mitel Products
Mitel Business-Class Phone and
Communication Products
provide business-wide telephony solutions to help businesses
manage their day-to-day operations. Complete real-time and
historical reporting enables you to improve business processes
and performance, and identify opportunities for cost savings.
Quality Communications offers you complete end-to-end support
of your Mitel Business Phones and Mitel Communications
Products.
SX-200 IP
Communications Platform
3300 IP
Communications Platform
5540 IP Console
5550 IP Console
Mitel SX-200 IP
Communications Platform
The Mitel SX-200
IP Communications Platform (ICP) provides the ideal platform for
the hospitality market to deliver outstanding telephony services
to their guests, business clients and employees. Designed with the
hospitality market in mind, the SX-200 ICP marries the latest in
Voice over IP communications with traditional telephony services
to deliver a communications solution tailored to meet the needs of
small and medium sized hotels, residential homes and the broader
hospitality market. The SX-200 ICP provides an extensive key or
PBX system feature set and many applications:
• Available on
the SX-200 CX, CXi, AX and MX Controllers
• Support for industry-standard networking protocols such as
Q.SIG
• Teleworking available through the Mitel Border Gateway (MBG)
• 500+ telephony features
• Embedded standard unified messaging, personal contacts and
message notification
• Auto-attendant, ACD and WiFi
• Support for a range of Mitel IP Phones and modules
• Web-based interface that allows for easy system programming
• Hot swap, allowing users to change any extension to their own
• 802.3af compliance for Power over Ethernet (POE)
• Embedded layer 2 16-port POE 802.3af switch (SX-200 CXi
Controller only)
• The 24 port ONSp card increases the density of analog
extensions a single SX-200 Controller can support by up to 50% -
ideal for hospitality properties!
• New! The Mitel 5540 IP Console is currently available for the
SX-200 ICP. This console is a direct replacement for the
previous DNIC-based attendant console, and eliminates the
requirement for a DNIC port while providing not just existing
attendant console functions, but enhanced functions as well.
Download SX-200
Brochure PDF
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3300 IP
Communications Platform
The Mitel® 3300 IP Communications Platform (ICP)
provides enterprises with a highly scalable, feature-rich
communications system designed to support businesses from
10-65,000 users. The 3300 ICP provides enterprise IP-PBX
capability plus a range of embedded applications including
standard unified messaging, auto-attendant, ACD and wireless.
Operating across virtually any LAN/WAN infrastructure, the 3300
ICP provides seamless IP networking allowing for full feature
transparency within distributed environments by supporting
networking standards such as Q.SIG, DPNSS, and MSDN. The 3300 ICP
provides organizations with the opportunity to IP enable their
legacy PBX's, protecting existing investments while delivering all
the advantages of a converged infrastructure.
Mitel Communications Director software supports
over 500 telephony features – features that are delivered to the
many user communities through easy-to-use interfaces, such as our
web-based system management.
At the user level the 3300 ICP supports the
industry's largest range of desktop devices including entry-level
IP phones, Web-enabled IP devices, wireless handsets (WiFi or IP
DECT) and full-duplex IP audio conference units. Mitel's track
record of innovation at the desktop is continued through the
Navigator - integrating two of the most used business tools, the
PC and the phone, to deliver real benefits to the user, The 3300
ICP also supports a powerful suite of applications including
multimedia collaboration, customer relationship management and
unified messaging. Industry standard Application Programming
Interfaces (APIs) are supported for extensive third-party
applications through Mitel Solutions Network (MiSN).
Download 3300 Brochure
PDF
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5540 IP
Console
Affordability, Simplicity, and a
Broad Range of Features
The Mitel® 5540 IP Console is the ideal attendant solution for
small and medium businesses using the Mitel Communications
Director (MCD) solution or the Mitel SX-200 IP Communications
Platform (ICP). This economical answering point supports the same
tried and tested functionality of its predecessor – the Mitel
SuperConsole® 1000 Attendant Console – with the additional
benefits of an IP platform base. It can be used as an attendant
console, a sub-attendant position for departments or workgroups,
or as a back-up answering position. Affordability, simplicity, and
a broad range of standard and specialty functions make the 5540 IP
Console the practical choice for small and medium business
customers.
Ideal Hospitality Solution
Hospitality customers will find that the 5540 IP Console is the
perfect attendant solution for their unique hotel / motel
requirements. Using the highly integrated hotel / motel feature
package on both the SX-200 ICP and the MCD platform, hotel
operators can accurately enter room data, easily update guest
status, and gain greater flexibility and control of incoming,
outgoing, and room-to-room calls. Hospitality-specific features
allow attendants to program automatic or personal wake-up calls,
request reports of all current wake-up calls, receive room status
updates, activate direct inward dialing so that outside callers
can reach guests without front desk assistance, and much more. The
5540 IP Console combines ease of use with extended specialty
functions to create an economical attendant solution that will
suit the needs of any hospitality enterprise.
Download 5540
Brochure PDF
5550 IP
Console
Providing Enterprise Console
Attendant Advanced Presence Information
The Mitel® 5550 IP Console is a PC-based attendant console and
administration application for the Mitel Communications Director (MCD).
It combines an intuitive PC interface and a specialized telephony
keypad for easy dialing and quick access to call processing and
telephony features. With teleworker support, the corporate
answering point is flexible and mobile. Attendants can now work
from anywhere, at anytime.
Ideal for Busy Enterprise and
Departmental Attendants
The 5550 IP Console’s Busy
Lamp Field (BLF)-based Transfer Assistant functionality provides
an automatic search for every call, providing attendants with a
Most Recent / Most Frequent panel. Over 90% of incoming calls can
be transferred with a single click, reducing searches, improving
accuracy, and making attendants highly efficient. The 5550 IP
Console’s sophisticated call handling features make it ideal for
high volume call environments where attendants need to manage
calls rather than simply answer phones.
Presence and Instant Messaging
Support
Presence is a standard
requirement for enterprises attendants. An employee needs to have
a seamless way of informing the attendant when they will not be at
their desk. Presence and Instant Messaging (IM) support allows the
console operator to see if someone is away from their desk, busy,
or does not want to be disturbed. IM support allows operators to
quickly send messages to a user to let them know they have a call,
or to ask a quick question on behalf of the caller.
Download 5550 Brochure PDF
