VOIP is an
acronym for Voice Over Internet Protocol, or in more common terms
phone service over the Internet.
If you have a reasonable quality Internet connection you can get
phone service delivered through your Internet connection instead of
from your local phone company.
How does VOIP work?
A way is
required to turn analog phone signals into digital signals that can
be sent over the Internet.
This function can either be included into the phone itself or in a
separate box like an
VOIP Using an
Ordinary Phone ----
ATA ---- Ethernet ---- Router ---- Internet ----
VOIP Service Provider
VOIP using an
IP Phone ----- Ethernet ----- Router ---- Internet ----
VOIP Service Provider
It is also
possible to bypass a
VOIP Service Provider and directly connect to another VOIP user.
IP Phone ----- Ethernet ----- Router ---- Internet ---- Router
---- Ethernet ----
Applications using VOIP
Traditional telephony applications, such as outbound call center
applications and inbound IVR applications, normally can be run on
Why use VOIP?
two major reasons to use VOIP
phone service via VOIP costs less than equivalent service from
traditional sources. This is largely a function of traditional phone
services either being monopolies or government entities. There are
also some cost savings due to using a single network to carry voice
and data. This is especially true when users have existing
under-utilized network capacity that they can use for VOIP without
any additional costs.
In the most extreme case, users see VOIP phone calls (even
international) as FREE. While there is a cost for their Internet
service, using VOIP over this service may not involve any extra
charges, so the users view the calls as free. There are a number of
services that have sprung up to facilitate this type of "free" VOIP
easy some things that are difficult to impossible with traditional
phone calls are automatically routed to your VOIP phone where ever
you plug it into the network. Take your VOIP phone with you on a
trip, and anywhere you connect it to the Internet, you can receive
your incoming calls.
center agents using VOIP phones can easily work from anywhere with
a good Internet connection.
NEC VoIP UNIVERGE Business
is NEC's IP architecture for unifying multimedia networks while
enabling robust business solutions. UNIVERGE is open and
standards-based IP architecture, ensuring interoperability with
other broadband media, IT equipment and applications. It also
enables seamless and mobile communications in a multi-network
Desktop IP Terminals provide all the features and functionality of
traditional phones with the seamless integration of advanced IP
applications. Integration of voice and data is no longer limited to
the network or the PC desktop; it is now in the end-users’ hands.
UNIVERGE Desktop IP Terminals are ergonomically designed for natural
comfort and facilitate use through an array of menu-driven soft key
functions and easy-access function keys. Together, these aspects of
the terminal deliver power, versatility and programmability to all
user stations, maximizing efficiency and productivity.
Because the entire desktop surface is crafted for user productivity
and fosters better speed, service and performance, the UNIVERGE
Desktop IP Terminal can help your business reach more profitable
The Mitel 3300 solution is designed
to increase business efficiencies by providing features such as
seamless IP networking across multiple sites, easy to use interfaces
and the ability to cluster up to 250 controllers as a single system.
supports the industry’s largest range of desktop equipment,
including web enabled IP devices, wireless handsets and a
professional front end for your callers.
calls are routed to the correct extension every time, the 3300 lets
you communicate in a more efficient and professional way.